Terms of Service

These Terms of Service (“Terms”) are a contract between you and 1595448 B.C. LTD., doing business as Softmate (“Softmate”, “we”, “us”, or “our”), governing your access to and use of softmate.ca, our mini apps, and related services (the “Services”).

By creating an account, checking an acceptance box, purchasing an app, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you use Softmate on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

Contact: [email protected].

1. The Services

Softmate is a multi-tenant platform of automation and business tools (“mini apps”) for small and medium businesses. Features vary by app and may include interactive dashboards, scheduled background jobs, AI-assisted content generation, embedded website widgets, and publishing to services you connect. We may update, add, or discontinue features with reasonable notice when practicable.

Mini apps are generally available for purchase worldwide. Custom services (setup, consulting, and similar professional work listed under Services) are offered to customers in Canada only, based on visitor location signals we use to enforce that restriction. Some apps depend on third-party integrations you connect (for example Square, WhatsApp, Google, WordPress, Microsoft or Google Calendar, or AI providers). Softmate is not responsible for those third parties’ availability, pricing, or policies.

2. Accounts

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account. Notify us promptly of unauthorized use. We may suspend or terminate accounts that violate these Terms or pose a security or legal risk.

3. Purchases, invoices, subscriptions, and taxes

Unless we state otherwise for a specific offer:

• Mini apps are sold as a one-time purchase per app (access and licence as described at checkout or in the product listing).
• Some apps also include a monthly usage subscription shown at checkout. That subscription covers metered platform usage (for example AI tokens, speech processing, or integration runs) up to a monthly included amount (“floor”). If your measured usage exceeds the floor, additional usage may be billed through Stripe as described in your dashboard or checkout summary.
• Custom services (setup, consulting, custom development, or similar work) may be billed by invoice under a separate statement of work or quote.
• Guest checkout — you may purchase certain items without a Softmate account. To access purchased apps in the dashboard you must complete account registration or sign in using the email used at checkout.

Prices are typically shown in Canadian dollars unless stated otherwise. You are responsible for applicable taxes. App-only purchases may use Stripe Managed Payments; carts that include services or mixed items may use standard Stripe Checkout with tax calculation where configured. By paying, you also agree to the processor’s applicable terms.

4. Refunds

Because digital products and custom work involve delivery of access or services, all sales are final except where Softmate cannot deliver the purchased app access or agreed custom service. In that case, contact [email protected] and we will provide a refund or alternative remedy for the undeliverable portion. Chargebacks filed without first contacting us may result in account suspension while we investigate.

5. Customer data and roles

You retain ownership of content and data you submit to the Services (“Customer Content”), including data about your own clients or end users. Softmate processes Customer Content to provide the Services as your service provider / processor. You represent and warrant that you have all rights, consents, and lawful bases needed to collect, use, and share Customer Content with Softmate and its subprocessors, and that your use complies with privacy, employment, professional, and industry rules that apply to you (including rules for sensitive documents such as tax or financial records).

You instruct Softmate to process Customer Content only to provide, secure, and improve the Services, comply with law, and follow your documented instructions in the product. Softmate will not use Customer Content to market to your end clients for Softmate’s own purposes.

If you use embedded widgets, scheduled publishing, or calendar booking features, you are responsible for notices and consents required for data collected from your website visitors, for content published to your WordPress or other connected systems, and for appointments created on calendars you connect. You represent that you have rights to use any public social profiles, media, or keywords you configure for content-generation features.

6. Acceptable use

You agree not to:

• Use the Services for unlawful, harmful, fraudulent, or abusive purposes;
• Upload malware, scrape Softmate without permission, or attempt to bypass security or rate limits;
• Infringe intellectual property or privacy rights of others;
• Resell or sublicense Softmate except as we expressly allow in writing;
• Misrepresent Softmate’s AI or automation outputs as human-verified professional advice when they are not;
• Embed Softmate widgets or collect visitor information without appropriate notice and lawful basis on your own site;
• Configure integrations or scraping features for accounts, profiles, or data you do not have rights to access or use.

AI-assisted features can be wrong or incomplete. You are responsible for reviewing outputs before relying on them in business, legal, tax, or client decisions, and before publishing generated content to your website or other channels.

7. Usage subscriptions

Where an app includes a monthly usage subscription, you authorize Softmate and Stripe to charge the recurring amount shown at checkout until you cancel through the billing controls we provide or by contacting support. Cancellation stops future recurring charges but does not retroactively refund prior billing periods. Measured usage is summarized in your dashboard; disputes about usage should be raised promptly with support.

8. Intellectual property

Softmate and its licensors own the platform, branding, software, and documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use purchased or assigned apps for your internal business purposes, subject to these Terms. Feedback you provide may be used by Softmate without obligation to you.

9. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and use it only for performing under these Terms, except for information that is public, independently developed, or required to be disclosed by law.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOFTMATE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI OR AUTOMATION RESULTS WILL MEET YOUR EXPECTATIONS.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOFTMATE AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO SOFTMATE FOR THE SPECIFIC APP OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

12. Indemnity

You will indemnify and hold harmless Softmate and its personnel from claims, damages, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Services, your breach of these Terms, or your violation of law or third-party rights.

13. Suspension and termination

You may stop using Softmate at any time. We may suspend or terminate access for non-payment, material breach, legal risk, or extended inactivity. Provisions that by nature should survive (including ownership, disclaimers, limitations, indemnity, and governing law) survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Courts located in British Columbia have exclusive jurisdiction over disputes, except that Softmate may seek injunctive relief in any jurisdiction to protect its intellectual property or confidential information. You agree to this even if you access Softmate from outside Canada.

15. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after changes take effect constitutes acceptance. If you do not agree, stop using the Services.

16. General

These Terms, together with the Privacy Policy and any order, invoice, or statement of work for a specific purchase, are the entire agreement between you and Softmate for the Services. If a provision is unenforceable, the rest remains in effect. Softmate’s failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be sent to the email on your account or to [email protected].